FAQs
Below you can find the most frequently asked questions. To read the response, simply click on the question.
How does the 100-night trial work?  

Take your time when choosing a mattress and deciding if everything about it is right for you. Our risk-free trials gives you 100 nights to relax and enjoy. We also guarantee that the performance characteristics of Emma mattresses will remain undiminished for many years.

What are the shipping and return details?  

We work with UPS and FedEx to ship your Emma products straight from our warehouse to your front door. Free returns are guaranteed if you must return your purchase for any reason, and our customer service will take care of everything. 

For customers purchasing a mattress to be delivered in the state of California, you can reach out to our Customer Service team at support@emma-mattress.com to arrange for the collection of your old mattress.

What is the warranty of an Emma mattress?  

Every mattress comes with a 10-year guaranteed warranty.  Free returns are guaranteed if you must return your purchase for any reason, and our customer service will take care of everything. Our team is reachable through support@emma-mattress.com and we got you covered.

Are Emma mattresses compatible with adjustable bases?  

Yes! All of our memory foam and hybrid mattresses are compatible with adjustable bases. Shop our Emma x Ergomotion Power Base here.

How firm are Emma mattresses?  

We’re on the medium-firm range, meaning our mattresses have the right amount of support to distribute pressure evenly across the mattress. Our mattresses also have a softer top layer foam to adapt to movement and sleeping positions to comfortably hug your body as you sleep through the night.