Right after purchasing your Emma product, please wait for a confirmation email indicating your product tracking number and instructions on how to track your order.
For easy tracking, here's a quick link where you can track your order using your Email address and Order Number.
Our Emma Mattresses come in 6 sizes– find one that suits you!
Twin: 38” x 75”- Best for children, teens, or anyone under six feet tall.
Twin XL: 38” x 80”- Best for growing children and/or teens.
Full: 54” x 75” - Best for individuals or couples looking for something compact yet
Queen: 60” x 80” - Best for individuals or couples who want extra space.
King: 76” x 80” - Best for families who sleep together.
California King: 72” x 84”- Best for maximized space and comfort for your family and even pets
If you’re still undecided on what size to get, we’d be more than willing to help you out.You may reach out to our Customer Care agents from 10 AM–8 PM EST, Monday-Friday, through our available channels:
Shipping for our products typically takes 2-4 business days nationwide. However, delivery times may vary depending on the product you order, so please check estimated delivery times at checkout.To view your estimated delivery date, log in to your account on our website and go to the "Orders" section. You can also track your order using the tracking number sent to your email.
We do offer free shipping within the contiguous United States.
At present, these are our non serviceable territories:
• Alaska
• Hawaii
• Puerto Rico
• US Virgin Islands
• American Samoa
Our risk-free 365-night trial means that you get a year to decide if your Emma mattress is a good fit for you. This gives you more time to try the mattress for yourself and experience the benefits that our 4Million+ customers have come to enjoy every night!Helpful Tip: We require you sleep on your Emma for at least 30 nights so that you and your body can get suited to your new Emma mattress.You can begin your 365-night trial today.
We at Emma know that returns should be both convenient and simple! For any cancellation or return questions, please feel free to reach out to our Customer Care agents from 10 AM – 8 PM EST, Monday-Friday, through our available channels:
At the moment, our products are only available online at www.emma-sleep.com
However, we do offer a generous 365 nights risk-free trial period so you can try out the mattress from the comfort of your home, and if you feel that Emma isn't a perfect match for you, simply reach out to us, and we'll process your return - and give you a full refund. No need to pay any shipping charges as well.
Unfortunately, we can only accommodate the use of one discount code per transaction (i.e. no stacking of discount codes).
Our Emma mattresses come with a removable and washable cover. Simply open the zipper and separate the top from the bottom part. Wash the cover while maintaing a temperature below 140°F in the washing machine. You can also wash single stains by hand with gentle washing detergent.
You may reach out to our Customer Care agents from 10 AM – 8 PM EST, Monday-Friday, through our available channels:
Our risk-free 365-night trial means that you get a year to decide if your Emma mattress is a good fit for you. This gives you more time to try the mattress for yourself and experience the benefits that our 4Million+ customers have come to enjoy every night!Helpful Tip: We require you sleep on your Emma for at least 30 nights so that you and your body can get suited to your new Emma mattress.You can begin your 365-night trial today.
No need! You can enjoy our Emma mattresses as you normally would any mattress. If you wish to return it later on, simply reach out to us and we'll take care of the rest!
Definitely! With our 365-night risk-free trial, we will refund you the full amount should you choose to return your Emma; you won't even need to pay any shipping charges!
It's 100% free to return your Emma! If your Emma turns out not to suit you for any reason, feel free to return it. Just simply get in contact withour Customer Care agents from10 AM – 8 PM EST, Monday-Friday,through our available channels:
Products must be in donable condition to be eligible for return (e.g., no stains, ironing marks, tears or other soiling including odors). In case some usage damage is identified, like the ones mentioned above, Emma can refuse the return of the product. To know more information, you may view our Terms & Conditions If you have any questions, please reach out to our Customer Care agents from 10 AM – 8 PM EST, Monday-Friday,, through our available channels:
Our Emma mattresses come with a 365-night risk-free trial. As for our other Emma products, most come with a generous 60-night risk-free trial. You can see the breakdown for trials and warranties below.
| Product | Risk Free Trial Nights | Warranty |
|---|---|---|
| Emma Mattress | 365 Nights | 10 Years |
| Pillows | 60 Nights | 2 Years |
| Protectors | 60 Nights | 2 Years |
| Wooden Bed Frame | NA | 2 Years |
| Upholstered Bed Frame | NA | 2 Years |
Thank you for cooperation with our returns process! After we have confirmed that you returned your Emma products, you can expect your full refund through your original payment method within 5-10 business days.
Our 365-Night Trial is a period where you can try our Emma products for a whole year, and at any time choose to return it if you think it is not suited for you.
Our 10-Year warranty on the other hand is your assurance of getting a replacement if damage existed prior to use, and if this was a result of production or faulty workmanship/materials which are not attributable to transportation.
We got your back 100%. The 10-year warranty begins as soon as you receive your Emma mattress and covers damages caused by factory defects and/or faulty materials. For more information, please check our Terms & Conditions.
Suppose you have received a defective mattress upon delivery. In that case, you may reach out to our Customer Care agents from 10 AM – 8 PM EST, Monday-Friday, through our available channels:
We guarantee that we will replace your Emma product with the same model as long as it is available. Otherwise, we will replace your mattress with a current model that is the same, or greater in value. *
*Terms and Conditions may apply
If your Emma was given as gift, you can simply get in touch with us and share the following to have your warranty processed:
- Proof of purchase
- Authorization from the purchaser that allows you to inquire about the order - this can be a form of a call or email from the purchaser.
For any concerns, do not hesitate to contact our Customer Care agents from 10 AM – 8 PM EST, Monday-Friday, through our available channels:
Unfortunately, only Emma products that were purchased in the US and through our official website are covered by our warranty. For more information, please check our Terms and Conditions.
You may pay via any major credit and debit card, digital wallets, and also various installment options through our website! We accept: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, ShopPay and Klarna.
You can also pay in installments through Klarna. For lease-to-own options, you can pay via Koalafi.
Yes, you can! Our financial partner Klarna offer flexible payments: you can choose either our pay-in-4 installments option, or the monthly installments option of up to 12 months. Learn more about your financing options with Klarna by clicking on this link.If you have more questions, you can reach Klarna anytime through their customer service.
Klarna is available 24/7. You can reach them any time via chat or call through the following link. Just head on over to their customer service.
Yes, you definitely can! All Emma mattress purchases are eligible for our free trial, free shipping & returns, and 10-year warranty.
If you need to return a part of or your full order, Klarna will issue you with a new statement. Simply log into your Klarna account, select “report a return”, and Klarna will pause your statement.
Then just reach out to our Emma Customer Support Team and they'll assist you with the returns and refunds process. Once Emma processes your return, Klarna will send an adjusted invoice.
Your order number can be found in the email confirmation sent after completing the checkout process. Alternatively, you can find it in the Emma order page summary.
For us to check your order and the charge, kindly contact our Customer Care team from 10 AM – 8 PM EST, Monday-Friday,through our available channels:
Simply reach out to our Customer Service team and provide us your order number and email address so we can check this for you! Our live chat feature is available from 08:00 to 18:00 GMT-6, Monday-Friday!
Simply reach out to our Customer Service team and provide us your order number and email address so we can check this for you! Our live chat feature is available from 08:00 to 18:00 GMT-6, Monday-Friday!
For a secure and safe transaction, all Emma orders are processed via our website at www.emma-sleep.com
Please be aware that Emma will not contact you and ask for personal or financial details to secure your order. Do not hesitate to get in touch with us if you need assistance ordering your Emma. Our Customer Service team will be glad to assist you 24/7 via chat, phone or email.
Our Customer Service team will be glad to assist you via chat, phone or email. Live support is available from 08:00 to 18:00 GMT-6, Monday-Friday.Kindly have your order number or email address handy for a us to quickly check your order, and we'll take care of the rest.
Our Customer Service team will be glad to assist you via chat, phone or email. Live support is available from 08:00 to 18:00 GMT-6, Monday-Friday! Kindly have your order number or email address handy for a us to quickly check your order, and we'll take care of the rest.
Our Customer Service team will be glad to assist you via chat, phone or email. Live support is available from 08:00 to 18:00 GMT-6, Monday-Friday!Kindly have your order number or email address handy for a us to quickly check your order, and we'll take care of the rest.
Our Customer Service team will be glad to assist you via chat, phone or email. Live support is available from 08:00 to 18:00 GMT-6, Monday-Friday! Kindly have your order number, email address and tracking number handy for a us to quickly check your order, and we'll take care of the rest.
Shop with our sleep experts today!
Ask away—we're here to answer all things sleep.
We'd love to hear from you. Call Call +1 740 880 7965
Available from 08:00 to 18:00 GMT-6, Monday-Friday
Drop us an email and we'll respond in 24-48 hours.
