Products must be in donable condition to be eligible for return (e.g., no stains, ironing marks, tears or other soiling including odors). In case some usage damage is identified, like the ones mentioned above, Emma can refuse the return of the product. To know more information, you may view our Terms & Conditions If you have any questions, please reach out to our Customer Care agents from 10 AM – 8 PM EST, Monday-Friday,, through our available channels:
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Email: support@emma-sleep.com
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Landline: +1 740 880 7965
- Or speak directly with an agent using our live-chat feature on our website.