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Each Emma mattress comes with a 10-year warranty on the dimensional stability and durability of the mattress core. This warranty is valid from the date you receive your new Emma mattress, and is valid for the first 10 years of use. Terms and conditions apply.
If you have a problem with your mattress that is covered in the 10 year warranty, please contact our customer service team and provide us with corresponding photos of the affected product and we will swap it with a brand new Emma mattress. The warranty covers:
- cracks, dents or damage to the foam, which have arisen despite proper use and proper handling
- production damage to the zipper
Frequently asked questions
- What is the structure of the Emma mattress?
The Emma mattress adapts perfectly to anyone of any sleeping style (side, belly, and back sleepers) and regardless of body weight. The materials used in the mattress offer the necessary support as well as pressure relief for your best night’s sleep. The Airgocell® foam (1.5 in) has an open-pore cell structure and enables pleasant air circulation while keeping you cool, even on warm nights. Visco-elastic memory foam (2 in) ensures optimum pressure relief and molds to the shape of your body. The cold foam (8 in) is the foundation and the support for the mattress.
- What makes the Emma mattress unique?
The Emma Mattress is the product of several years of research and testing. With its German engineered mattress core, the Emma Mattress adapts to you keeping your spine aligned in every sleeping position. This gives you a better and healthier night's sleep. The composition of the mattress contains high-quality materials made in the USA. With this, the Emma Mattress brings together the best of German and American craftsmanship.
- How does the delivery process work?
After Emma is rolled, vacuumed sealed and boxed, it then ready to shipped to your home. We ship Emma with FedEx. You will receive a shipping confirmation by e-mail when it is on its way to you. Unfortunately, the time cannot be determined precisely, since FedEx has fixed routes.
- How does the 100 night trial period work?
It's very easy. You can try the Emma mattress for 100 days and decide if its perfect for you. If you decide that the Emma mattress is not the right mattress for you, simply contact our customer service team ([email protected] or 1-833-EMMA-USA) and we will have your mattress picked up. Once your mattress is picked up, we will refund you 100% of the purchase price. You should, however, know that your body needs a certain adaptation time for a new mattress. Therefore, we recommend testing Emma for at least 3 - 4 weeks.
- What type of bed frame should I use with the Emma mattress?
The Emma mattress is suitable for all bed frames. It can also lie on any surface, even on a clean, dry floor.