100 Night Trial
- How does the 100 night trial phase work?
It's simple. You can test the Emma mattress for 100 days to decide whether or not you are satisfied with our product. If you realize that Emma is not the right mattress for you, simply contact our customer service team ([email protected] or 1-833-EMMA-USA) to arrange a pick-up date. We will give you a refund for 100% of the purchase price. However, we do ask that you give yourself time to get used to your new mattress so we recommend testing Emma Mattress for at least 3-4 weeks before sending it back.
- Shouldn't I test a mattress first in person before purchasing?
We believe that our mattresses provide an exceptionally relaxing and comfortable sleep to 99% of our customers. The mattress industry is aimed at confusing customers with excess supply, pushy sales tactics and high prices. We want to make sure your mattress buying experience is as simple and carefree as possible. That is why we offer our customers the chance to test the Emma mattress for 100 days risk free. If you do not enjoy it, just simply e-mail us and we’ll pick it up free of charge.
- When does the 100 night trial start?
It starts on the day of delivery. From the day you receive your Emma mattress on you can test it risk free for 100 days.
- How can I return my mattress within the trial time?
If you are unhappy with your Emma just write us an e-mail at [email protected], call us at 1-833-EMMA-USA, or contact us on the chat option right here.
- What condition can I return the mattress in?
It is not necessary to keep the box or plastic packaging when returning your Emma. We would appreciate if the mattress is returned in good condition.
- Does the mattress need to stay in its plastic during the trial?
No, it doesn’t. We want you to have the best sleep possible and that should not include sleeping on noisy plastic..
10 Year Warranty
- When does the 10 year warranty start?
The trial begins as soon as you receive your Emma mattress.
- What does the 10 year warranty cover?
We offer a 10 year warranty on dimensional stability and durability of the core materials. For more information please check our terms and conditions.
- I received a defective mattress, what do I do?
Please contact us immediately so we can send you a replacement mattress, free of charge. You can send us an email at [email protected], call us at 1-833-EMMA-USA, or even contact us right here through the chat option.