Returning Your Emma
This section is about initiating returns and details on the refund process
Returns
- How do I start the return process?
When you want to return your Emma mattress simply e-mail our customer service team and we will arrange for a pickup at zero cost to you.
- How does the return process work?
After we initiate a return for you, a donation/charity will contact you for mattress collection. After we have received notification from the pickup organization that they have your Emma mattress, we will initiate a refund to your original method of payment.
Refunds
- How do refunds work?
As soon as the return has arrived after pickup, we will then issue your refund. Please bear in mind that the refund may take up to 2 weeks to process depending on the payment method you used.
- What is the status of my refund?
Please contact customer service to check the status of your refund via email or chat.
- How do installment refunds work?
Installment refunds are processed the same way as credit card refunds, if you experience any issues please contact PayPal customer service.
- How do I get an update on my installment refund?
Please contact PayPal for all transactions related to PayPal Credit.
