The Emma A - Z everything you need to know about mattresses

Returning Your Emma

This section is about initiating returns and details on the refund process


  • How do I start the return process?

    When you want to return your Emma mattress simply e-mail our customer service team at [email protected] and we will arrange for a pickup at zero cost to you.

  • How does the return process work?

    After we initiate a return for you, a donation/charity will contact you for mattress collection. After we have received notification from the pickup organization that they have your Emma mattress, we will initiate a refund to your original method of payment.


How do I sign up?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

Pin rotate icon

It seems you are visiting Emma from abroad.

Go to 

Alternatively you can choose your country from the list below: